Orders are processed within 1–3 business days, Monday to Friday. After dispatch, delivery within the United Kingdom usually takes 7–10 business days. The total estimated time from placing your order to delivery is 8–13 business days.

Standard shipping is free on all Bovello orders.

Yes. Bovello provides free standard shipping on every order.

No. Bovello currently delivers only within the United Kingdom.

Yes. Bovello currently delivers exclusively to addresses within the United Kingdom.

You may request a return within 30 days of receiving your order. Items must be unused, unworn, in their original condition and packaging, with tags attached where applicable. Customers are responsible for return shipping on change-of-mind returns. Bovello covers return costs when an item is defective, damaged, incorrect, or damaged by the carrier. Please contact contact@bovello.com and wait for return approval and instructions before sending an item back.

You may request a return within 30 days of receiving your order.

The amount refunded depends on the condition of the returned item and the reason for the return. Once your return has been received and inspected, an approved refund will be issued to your original payment method within 10 business days. Original shipping charges, if any, are not normally refundable unless the return resulted from a defective item or an error by Bovello.

You may request a cancellation or change within one hour of placing your order by emailing contact@bovello.com. After this period—or once the order has been packed or dispatched—we cannot guarantee that it can be cancelled. You may still request a return after delivery in accordance with our Refund Policy.

No. Bovello does not charge restocking fees.

Yes. Bovello uses industry-standard SSL encryption and PCI DSS-compliant payment technology. Payments are processed through certified payment providers, and Bovello does not store or have access to your complete credit or debit card details, as outlined in our Payment Policy.

Yes. All orders can be paid for securely during online checkout using one of our accepted payment methods.

You can find further information about payment processing and security in our Payment Policy.

We accept the following payment options:

• American Express
• Apple Pay
• Google Pay
• Maestro
• Mastercard
• PayPal
• Shop Pay
• Union Pay
• Visa

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can follow the link in that email or enter your tracking number on Bovello’s Track Your Order page. Tracking information may take a short time to appear after the carrier receives your parcel.

You can enter your discount code during checkout. Locate the discount-code field, enter your code, and select Apply. The discount will then appear in your order total if the code is valid.

If your question has not been answered above, Bovello’s customer service team will be happy to assist you. Use the form on our Contact Us page or email contact@bovello.com. Our team is available Monday to Friday, 9:00 AM–5:00 PM UK time, and responds within 24 hours on business days. Weekend messages are answered on Monday.

Store Name: Bovello

Address: 25 Lovelace Road, Surbiton, KT6 6NF, United Kingdom

Email: contact@bovello.com

Phone: +44 7446 378504

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (UK time)

We will respond to email within 24 hrs (Monday-Friday) - weekend messages answered Monday.